

1. A real person answers immediately – no automated menus or voicemail systems
2. We gather key information – your location, the problem, door or lock type
3. You receive an upfront price – no hidden fees or surge charges for out-of-hours calls
4. A local engineer is dispatched – typically within 20–25 minutes for Limehouse
5. Your problem is resolved – using non-destructive methods wherever possible
6. You pay the agreed price – complete transparency, no surprises
1. Call us – our lines are open 24 hours a day, 7 days a week
2. Describe your problem – we will ask quick, relevant questions
3. Receive a free estimate – no obligation, no hidden costs
4. Engineer dispatched – typically within 20–25 minutes for Limehouse
5. Job completed – fast, professional, and non-destructive
6. You pay the agreed price – complete transparency
