

1. A real person answers straight away – no automated menus or voicemail
2. We ask a few quick questions – your location, the problem, and the type of door or lock
3. You get a clear, upfront price – no hidden fees, even at unsociable hours
4. A local engineer is dispatched – usually with you within 20–25 minutes
5. We resolve the problem – using non-destructive methods wherever possible
6. You pay the agreed price – exactly what we quoted, nothing more
1. Call us – our lines are open 24 hours a day, 7 days a week
2. Tell us what is wrong – we will ask a few quick questions
3. Get a free estimate – no obligation, no hidden costs
4. We dispatch an engineer – usually within 20–25 minutes in Bethnal Green
5. The job is completed – fast, professional, and non-destructive
6. You pay the agreed price – complete transparency
