

1. A real person answers immediately – no automated menus or voicemail systems
2. We gather key information – your location, the problem, door or lock type
3. You receive an upfront price – no hidden fees or surge charges for out-of-hours
calls
4. A local engineer is dispatched – typically within 20 minutes for Leytonstone
5. Your problem is resolved – using non-destructive methods wherever possible
6. You pay the agreed price – complete transparency, no surprises